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Phased payment approach to be implemented for certain Foster Care families; Payments may be delayed

WV Press Release Sharing

CHARLESTON, W.Va. – The West Virginia Department of Health and Human Resources (DHHR), Bureau for Social Services, is notifying certified kinship/relative caregivers and subsidized legal guardians of youth that for the month of February payments will be issued in phases which may result in a delay in their regular payments. 

As part of the conversion in January from the Families and Children Tracking System (FACTS) to the West Virginia People’s Access to Help (WV PATH), payments have been manually entered with appropriate rates and are now being processed for payment. 

Payments to certified kinship/relative caregivers and subsidized legal guardians are generally issued during the second week of the month, but during February will be delayed by one week for approximately 2,300 children. Adoption subsidy payments will be made the week of February 13.

Payments will return to their normal schedule in March.

Foster families with questions or experiencing issues with payments may contact DHHR Client Services at 1-800-642-8589, Monday through Friday from 9:00 a.m. to 5:00 p.m.

Those with emergency needs are encouraged to contact their local DHHR office which will assist, as necessary. Families may also dial 211 for assistance with locating local resources.

— The West Virginia Department of Health and Human Resources (DHHR) provides a wide range of necessary and life-saving services to many West Virginia residents. DHHR is comprised of the Bureau for Behavioral Health; Bureau for Child Support Enforcement; Bureau for Family Assistance; Bureau for Medical Services; Bureau for Public Health; Bureau for Social Services; Office of Inspector General; and West Virginia Children’s Health Insurance Program (WV CHIP). For more information, visit or call the DHHR at 304-558-0684.

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