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Walk-in services scaled back at state tax department locations

Release from the W.Va. Tax Department:

CHARLESTON, W.Va. – Effective immediately walk-in services at West Virginia State Tax Department locations across the state are being scaled back because of budgetary and staffing constraints.

As a part of the reconfiguration of walk-in services, Tax Department employees will no longer be permitted to prepare state tax returns for walk-in customers.

Services for walk-ins at all regional locations are now limited to:


  • Accepting completed tax returns along with any payments due.
  • Preparing vouchers for taxpayers and accepting billing payments.
  • Resolving issues regarding letters received by taxpayers.
  • Providing Letters of Good Standing to taxpayers.
  • Providing both the state’s Personal Income Tax and Business Registration booklets in hard copy.
  • Issuing new and duplicate Business Registration Certificates.


Those taxpayers seeking help on their Personal Income Tax returns do have options for free tax preparation through a number of nonprofit organizations such as VITA (Volunteer Income Tax Assistance) and TCE (Tax Counseling for the Elderly). In West Virginia these IRS-sanctioned programs are provided through the West Virginia Alliance for Sustainable Families, United Way and AARP. For a list of options, go to


Tax Commissioner Dale W. Steager said budgetary constraints drove the decision to limit walk-in services.


“Regardless of how we got here, we truly believe taxpayers will be better served by having one of these organizations prepare their returns,” Steager said.

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