Staff reports
The State Journal
CHARLESTON, W.Va. — Frontier Communications’ $160 million settlement with West Virginia Attorney General Patrick Morrisey’s office has led to increased internet speeds and discounts for approximately 40 percent of customers affected.
Frontier Communications entered into the settlement to resolve complaints about internet speeds provided to its customers.
Morrisey’s office, between 2013 and 2015, received multiple complaints from customers paying for Frontier’s high-speed service, which advertised internet speeds up to 6 megabytes per second. The subsequent investigation found many customers expecting internet speeds “up to 6 Mbps” frequently received speeds 1.5 Mbps or lower.
Those with further questions can contact the Attorney General’s Consumer Protection Division at 1-800-368-8808 or visit the office online at www.wvago.gov.
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