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Telecom service firm to add 60-70 workers in Elkins

ELKINS, W.Va. — IBEX Global Solutions is working to expand locally and will be looking for a large number of new employees in the process.

IBEX Global recruiter Jeff Canfield said, “We are expanding our business; our client is expanding and we’re looking to hire, on top of our current populace, 60 to 70-plus people.”

Currently there are approximately 90 employees at the Elkins location. Employees come from counties around the area including Randolph, Tucker, Upshur and Pocahontas.

IBEX Global serves as a business process outsourcer that works to provide customer service support to one of the world’s largest telecommunications providers.

“We’re an internal contact center; we service a major company for internal customer service and sales,” Canfield said.

Customer service representatives who are employed with IBEX take calls and work to resolve issues for each of their client’s customers.

Headquartered in Washington, D.C., IBEX Global has sites around the world, with locations including the U.S., Nicaragua, Jamaica, Senegal, the U.K., Pakistan and the Philippines. The company has a total of more than 15,000 employees at these sites, and IBEX’s client list includes some of the largest companies in the world.

There are three individual sites in the state of West Virginia. As a global company, IBEX services more than 20 different brands, but the site in Elkins focuses on servicing one particular brand. The local center opened in 2010.

Canfield hopes to work with anyone who is interested in making a career at IBEX Global. Canfield has worked with the company since the Elkins location opened and has served in several different positions allowing him to be able to offer advice to potential and new employees.

“My focus has been getting out into the community,” Canfield said.

IBEX has supported many local community events including the Christmas parade in Elkins, the YMCA Jerry West Youth League Basketball Team, the Relay for Life, and Randolph Technical Center Academic Committee. For example, Canfield is active at the Randolph Technical Center, where he works with others to conduct mock interviews and feedback sessions for senior students.

“I go up there and conduct a few different sessions, I might conduct a session on how to properly conduct yourself in an interview, and they will have 10-12 students lined up for a five to six minute session where they go through a two to three minute brief interview and then offer them feedback,” Canfield said.

In addition, IBEX is active with the Mountain State Forest Festival, and will be sponsoring the chainsaw carving contest, according to Canfield. IBEX will also have a booth set up in the Elkins City Park, where festivalgoers can be assisted with an onsite application as well as talk with a recruiter about the company.

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