CHARLESTON, W.Va. — When Josh Bucklen glanced at his grandmother’s Suddenlink bill last month, he was surprised to see a notice for a $1 “paper convenience fee” customers will be subject to starting July 1.
This follows a February decision by Suddenlink to begin charging new customers the dollar fee for choosing paper billing over paperless billing.
Now, existing customers will pay the extra dollar, too.
Gene Regan, senior director of corporate communications, wrote in an email that the fee is in place to cover the postage and handling costs associated with paper statements. Paper billing, he wrote, is also an environmental concern.
“An electronic statement comes standard with Suddenlink services at no cost…